An important way to build customer loyalty and enhance your professionalism is to communicate loan status to everyone involved with loans in process. This not only impresses your clients, it reduces phone calls and e-mail requesting loan status. Mortgage Quest sends e-mail to all parties when loan processing milestones and tasks are completed. You decide which milestones and tasks you want to communicate to your clients and others. For example, you can easily send e-mail to the Realtors, customer, and title company when the loan is submitted, approved, documents ordered, or appraisal received tasks are completed. Mortgage Quest triggers milestone e-mail based on loan status information imported from Encompass, Calyx and other loan origination programs. This level of automation makes it very easy and quick to keep everyone informed of the loan status or when other key events occur.