Market Quest letters have three components:
· Letter name
· Microsoft Word document
· Letter type
Letter Name
The Market Quest letter name is used to identify the letter. When you use the letter within Market Quest, you reference it by the letter name, not the actual Word document.
Microsoft Word Document
When you create a letter through Market Quest, it creates a Word document. The document name consists of a letter, seven numbers and three-digit extension, such as l0001322.ms6.
The document does not use standard extensions, such as .DOC because this helps to distinguish between Market Quest letters and other Word documents.
Market Quest links the letter name to the Word document. Although you may edit the Word document directly, we recommend that you always edit letters through Market Quest. That way you are assured that you are editing the correct document.
Letter Type
Each letter has a specific type to identify the kinds of people who will receive it.
Note: Letter Type is very important because it restricts who can receive the letter. For example, if you create a contact-type letter, it will not be available if when you create a customer-type campaign.
· Customers Only
· Contacts Only
· Customers and Contacts
· LC_Contact - This is a special letter type that is used for Loan Cycle processing. These letters are addressed to contacts and reference customer information.
Note: You cannot create LC_Contact of letters with Market Quest and they cannot be used in custom campaigns you create.
