When a sales rep creates a customer or contact record, the owner field is set to the sales rep’s name. The owner field is used to determine who the record belongs to. When a letter is printed to a customer or contact, Market Quest puts the sales rep’s name (as determined by the owner field) in the letter. All records must be assigned to a sales rep before you can print letters.

Other sales reps cannot change the owner field, unless they have a system privilege to view all user’s data.